The electronic system controlling Plumas-Sierra Telecommunication’s internet service was cyber-attacked the night of Nov. 3, reports Emily Compton, energy services manager with PST’s parent company, Plumas-Sierra Rural Electric Cooperative. This caused a disruption in service to all PST customers. “We worked the entire weekend to identify the problem, remedy it, and restore service,” said Compton. “We are working with the appropriate government authorities to identify the attacker, but we cannot provide further information at this time.”
According to PST, service to all residential customers has been restored. Compton suggests that any customers still without service try power cycling their modem and router. Customers still without service after rebooting their equipment may call technical support at (888) 246-0047 for fiber, wireless, and satellite services and (844) 259-1439 for coax services.
“Again, we understand the impact this outage has had on the communities we serve and do not take that lightly,” said Compton. PST will provide more details regarding the outage as they become available. Compton expressed gratitude to customers for their patience and to the crews who worked to restore service as quickly as possible.
Learn more about Plumas-Sierra Telecommunications at https://www.plumassierratelecommunications.com/.
Information submitted by Plumas-Sierra Telecommunications